Power Pages Password reset error — Part 1

Ragavan Rajan
4 min readJul 7, 2022

Power Pages throwing password reset error for local login

Power Pages throwing Password reset error for Local Login

Microsoft has announced the fifth product in the Power Platform set: Microsoft Power Pages.

If you are using Local Login and try resetting the password, you will get the below error message.

Power Pages Forgot Password reset error.

Disabling custom errors is also not helping either. You can "Enable diagnostic logging" to understand the error better.

Behind the scenes, the workflow responsible for "Password Reset" is failing due to no active Mail exchange configured. The method below uses the best way of utilising Microsoft products and the best practice to make the workflow run smoothly.

Note: Keep in mind that we don't have Dynamics 365 license for Power Pages.

Using Shared Mailbox to send password reset

What is Shared Mailbox in Microsoft world?

A shared mailbox is a mailbox that multiple users can use to read and send email messages. Shared mailboxes can also be used to provide a common calendar, allowing multiple users to schedule and view vacation time or work shifts.

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Ragavan Rajan

Microsoft Business Applications MVP|5X PowerPlatform Superuser |Solution Architect|Full Stack Developer|Modern web developer, etc.